Fortune Play Responsible Gaming Policy

Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play at Fortune Play online it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

Assistance For Problem Gaming

If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

Personal limits

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits functionality, please contact support.

• Deposit Limit. You can set a limit on your deposits for a day, a week, or a month. Please note that due to the decentralized and technical nature of cryptocurrencies, deposit limits cannot always be applied to cryptocurrency transactions. If you wish to enforce deposit restrictions, please use alternative available payment methods and responsible gambling tools.
• Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month.
• Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
• Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time (1 week, 1 month, 3 months, or 6 months). While the limit is active, you cannot make fiat currency deposits to the Casino and you will be excluded from all promotional offers. You may still withdraw the remaining funds during this period. Please note that, due to the technical nature of cryptocurrency transactions, some cryptocurrency deposits may still be successfully processed while the Cooling-Off limit is active. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
• Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it’s required by the casino to process funds.

To set the limits, feel to reach out to us via LiveChat or by [email protected]

Sportsbook Applicable Limits

The loss limit and wager limit are currently not applicable for Sportsbook bets. The cooling-off limit currently does not prevent you from making a Sportsbook bet if you have an available balance.

• Deposit Limit. A limit on your fiat currency deposits for a day, a week, or a month.
• Cooling-off Limit. You can set a cooling-off period for a definite period of time. While the limit is active, you cannot make fiat currency deposits to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The cooling-off period is applied to your account immediately. Upon its expiring, your account will automatically be re-activated.
• Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, 1 year or Forever. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to make fiat currency deposits or play. However, you can initiate a manual withdrawal via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it’s required by the casino to process funds.

You may also contact our Support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.